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One of the largest tourism organizations in Hong Kong was facing a peculiar challenge. To serve tens of millions of tourists annually, they had to collaborate with various service partners to provide tourists with the necessary information regarding events, programs, and privileges. The information had to be provided in various formats, including PDF, MS Excel, image, or a website URL, which the tourist organization found challenging to manage. Further, it was hard for their hotline staff to answer tourist inquiry in a fast and accurate manner. It was at this juncture that the AI solution provider, imimr systems, entered the scene. By providing a system that combined AI chatbot and knowledge base management imimr enabled the clients to get an appropriate answer to an inquiry in less than half a second. The response time was under 0.5 seconds for searching the documents in the database using artificial intelligence (AI). The chatbot gave an exact answer while AI-based search functionality identified related documents, highlighting the related paragraph and words—all in the same user interface. imimr’s AI searching was offered with logical semantics that gave results based on the question asked, even when the question was asked in a different form. The solution provided unparalleled customer experience in a fast and precise way. The case stands as a testament to the value proposition that imimr delivers by leveraging AI technology.
Founded in 2015 with the goal to make commercial grade AI solutions, imimr spent around 18 months on research and development before launching its first product, a multichannel workflow based chatbot.
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