Apac
  • Home
  • CXO Insights
  • CIO Views
  • News
  • Conferences
  • Newsletter
  • Whitepapers
  • About us
Apac
  • Admired Tech

    Agile

    AI Healthcare

    Artificial Intelligence

    Augmented Reality

    Aviation

    Big Data

    Blockchain

    Cloud

    Cryptocurrency

    Cyber Security

    DevOps

    Digital Transformation

    Drone

    HPC

    Infrared

    Internet of Things

    IT Services

    Marine Tech

    Networking

    PropTech

    Remote Work

    Robotics

    Scheduling Software

    Sensor Tech

    Simulation

    Smart City

    Software Testing

    Startup

    Storage

    Unified Communication

    Web Development

    Wireless

  • Automotive

    Banking

    Capital Market

    Construction

    E-Commerce

    Education

    FinTech

    Food and Beverages

    Gov and Public

    Healthcare

    Insurance

    Legal

    Logistics

    Manufacturing

    Media and Entertainment

    Metals and Mining

    Pharma and Life Science

    Retail

    Sports

    Travel and Hospitality

  • CISCO

    Google

    IBM

    Microsoft

    Oracle

    Salesforce

    SAP

    ServiceNow

  • Business Intelligence

    CEM

    Cloud-based Planning

    Cognitive

    Collaboration

    Compliance

    Contact Center

    Contact Tracing

    Contactless Payments

    Corporate Finance

    CRM

    Custom Software Development

    Data Center

    Digital Signage

    Enterprise Architecture

    Enterprise Asset Management

    Enterprise Communications

    Enterprise Contract Management

    Enterprise Performance Management

    ERP

    Facility Management

    Field Service

    Fleet Management

    Gamification

    HR Technology

    IT Infrastructure

    IT Service Management

    Managed Services

    PLM

    Procurement

    Product Management

    Project Management

    RegTech

    Revenue Management

    Sales Tech

Menu
    • AI
    • CISCO
    • Collaboration
    • Compliance
    • Contact Center
    • Healthcare
    • IT Service Management
    • Microsoft
    • Retail
    • MORE
    #

    Apac CIO Outlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIO Outlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • Artificial Intelligence
    • Vendor
    • Datatech.ai
    Previous
    Next

    Datatech.ai: Artificial Intelligence to Amplify Customer Satisfaction

    William Hung,Business Development Director, Datatech.aiWilliam Hung, Business Development Director

    A Hong-Kong-based firm catering to the finance sector, wanted to revamp its business by implementing an online platform to carry out transactions, and thus remain relevant. A decryption of this requirement revealed that the holistic online platform should enable effortless customer onboarding, data encryption, and implementation of e-KYC, a component that seamlessly authenticates users indulging in online transactions. The firm’s pursuit for an ideal solution vendor led to Datatech.ai, a subsidiary of Prizm Group, based in Hong Kong, known for engineering digital products and services powered by Artificial Intelligence (AI). Since its inception, the firm has carved a niche by engineering innovative online and mobile payment solutions that have benefited several enterprises around Hong Kong. “Our aim is to empower clients by delivering enterprise-specific data analytics and AI solutions,” mentions William Hung, Business Development Director, Datatech.ai.

    The company’s idea of product development revolves around integration of AI with a client’s existing system to mitigate business challenges. Additionally, the talented resource pool tries to identify the scope of engineering a product that can end the woes of firms facing similar hurdles. Datatech has assisted several marketing firms by delivering object identification and facial recognition solutions, by installing cameras in public spaces. However, one of Datatech’s most noteworthy contributions is the deployment of DTalk, its interactive Chabot, which offers the best concise advice to customer inquiries 24x7.

    One of Datatech’s most noteworthy contributions is the deployment of DTalk, its interactive chatbot, which offers the best concise advice to customer inquiries 24x7


    The natural language processing abilities of the platform facilitates real-time interaction between customers and the firm.

    Unlike other auto-conversational chatbots available today, DTalk, empowered with machine learning and natural language processing capabilities, comprehends the context of a conversation and renders suggestions accordingly. To illustrate the capabilities of Datatech better, Hung recalls the recent experience of working with one of his clients.

    The customer organization had offered coupons on its virtual platform to allure customers. However, this firm soon realized that the exciting offers are not enticing many visitors and in fact generating many complaints. Datatech integrated DTalk on the client’s online platform to facilitate seamless customer interaction and decipher the pattern of queries. A compilation of customer interactions over a month since the installation of DTalk led to the inference that the procedure involved in coupon redemption was not quite user-friendly and demanded telephonic conversations with customer care executives of the firm, a reason behind 80 percent of queries and complaints.

    The Datatech product suite also comprises of DEye and DEar, which imitate human capabilities. While DEar suggests product trends based on the voice inputs of users, DEye is a tool known for being instrumental in processing images and documents. Elaborating his firm’s abilities further, Hung mentions that one of the vital products of his firm’s suite is DRun, aimed at assisting logistics enterprises in effortlessly amassing payments online by the implementation of an e-wallet system.

    Currently, Datatech is making waves for ClickABite, a solution for food & beverage reservation and seamless restaurant management. This unique product enables clients to reserve a spot and eliminates the age-old hassle of queuing up for a table. The firm is planning to amplify the capabilities of its product suite to stay relevant in the current climate of rapid AI evolution. “We are also planning to enhance the capabilities of our chatbot to facilitate online payments, apart from answering queries of customers in the days to come to eliminate cash transactions,” states Hung, revealing a glimpse of the company’s roadmap.
    Previous
    Next
    Share this Article: Tweet
    2018

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    CIO Speaks

    • How to Get to AI-first

      Ani Paul, CIO, ING Australia

      The Right Technology And Reliable Partners; The Business Next Frontier

      Luke O'Brien, CIO, ISS Facility Services Australia & New Zealand

      Building an AI-Based Machine Learning for Global Economics

      Alexander Fleiss, CIO & CEO, Rebellion Research Partners LPJeremy Newton, Chief Science Officer & Partner, Rebellion Research Partners LP

      Legal Knowledge Management and the Rise of Artificial Intelligence

      Christopher Zegers, CIO, Lowenstein Sandler LLP

      Conquering Technological Transformation

      David Kennedy, Group CIO, Transaction Services Group

      Service Organisations Make Great Places To Work, And Deliver Better Value

      Matthew Perry, CIO, Orora Limited [ASX: ORA]

    • How Have Recent Advancements in Big Data Been Impacting Businesses?

      Marc Solomon, CIO, Bvn Architecture

      BI & Analytics in Aquaculture

      Matthew Leary, CIO, Tassal Operations

      BI and Analytics

      Gary Peel, CIO, SYNERGY (ASX:IS3)

      A Blend of Six Technologies to Enhance Teaching-Learning Processes

      John Hui, CIO, The Education University of Hong Kong

      Creating Integrated Workflows for an Evolving Company

      Mike Everly, CIO, D&H Distributing

      Modern Software Development Methodologies

      Kevin Glynn, VP and CIO, DSC Logistics

    Copyright © 2021 APAC CIOoutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy  |  Sitemap |  Subscribe

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://artificial-intelligence.apacciooutlook.com/vendor/datatechai-artificial-intelligence-to-amplify-customer-satisfaction-cid-3633-mid-189.html